Fulfillment Policy for The Lions D3N LLC

1. Service Delivery

Initial Consultation: Once you have purchased a training package, an initial consultation will be scheduled within 1 business day to assess your fitness goals, health status, and preferences.

Program Development: A personalized training program will be developed and delivered to you via our app Trainerize within 1-2 business days after the initial consultation.1 on 1 Communication: Online communication will be through the app Trainerize.

2. Cancellations and Refunds

Cancellation Policy: If you wish to cancel your coaching program, please notify us within 30 days of purchase. Refunds: There are no refunds

4. Communication and Support

Trainer Availability: Your coach will be available for support and questions via texts through Trainerize. Responses will be provided within 24 hours on business days.

Progress Tracking: Weekly check-ins will be scheduled to track progress, make adjustments to your training program, and provide motivation and guidance.

5. Technical Requirements

Equipment: Clients are responsible for ensuring they have the necessary equipment and space to perform the exercises as instructed.

Technology: A stable internet connection and a device with video conferencing capabilities are required for online training sessions. Any technical difficulties on the client’s end that prevent the session from taking place will be treated as a no-show unless rescheduled in advance.

6. Health and Safety

Medical Clearance: Clients are encouraged to seek medical clearance before starting any new exercise program, especially if they have any underlying health conditions.

Injury and Illness: If you experience any pain, discomfort, or injury during a session, you should stop immediately and inform your coach. Training programs will be adjusted based on your health status and needs.

7. Confidentiality and Privacy

Data Protection: All personal and health information shared with your coach will be kept confidential and used solely for the purpose of developing and delivering your training program.

Privacy: Online sessions will not be recorded without your consent. Your personal information will not be shared with third parties.

Contact Information
If you have any questions or need further assistance,
please contact us at [email protected] or 561-635-5513